Monopoly sucks...

went to fomema yesterday...wanted to renew my maid permit so has to go to fomema for registration prior to her medical check up and innigration procedures...but there's a slight problem with her previous medical record, so i was asked to photocopy 2 pages of her passport and come back to the office...there's a photo shop that provides photocopy service not far from the office, the young officer told me...however i noticed there's a photocopy machine in the office...i am willing to pay for the service if allowed but was told it was for office use only...frustated, i went to the nearest photocopy shop about 1 kilometer away from the office to find that the machine was not working, then spent another 30 minutes wandering around with my car trying to find photocopy shops...but it was still early in the morning about 9.30am so most shops are still closed...it seems that customer service is the last priority for fomema...but who cares ain't it when customers have no choice...fomema is the only agency that provide the service...easy money but poor service...monopoly sucks...grrrrr