...everyone is important

...finally, after 17 days, I safely landed at KLIA airport around 6pm and Alor Setar airport at 8.50pm...what a joy to see my wife and kids are all waiting at the airport with their big smile...it was a long flight from London, about 12 hours...spent half of the time sleeping and probably snoring and another half reading book which I bought earlier at the KLIA airport on our route to New York and finish it by the time I landed back at KLIA...would like to share one funny thing that happened while we're waiting for our flight at the Heathrow airport...the flight was a little bit delayed and we're all smiling when we heard the announcement...'ladies and gentlemen, our flight will be delayed for about half an hour due to the late arrival of our cleaners, we apologize for any inconvenience caused'...ha3...pilots, stewards and passengers were all ready but cannot board the plane becos the clearners haven't finish their cleaning job...why? simple...they arrived late...it shows that even the lowest level of staff like the cleaners are important to the whole business chains...everyone shares equal responsibility to the whole process...